Shipping policy

Postage is included for The Titanic Letters, The Asylum Letters and The Salem Letters. For these three series, the 30-day first-mailing satisfaction guarantee, including sale-price purchases, takes priority over the general credit, refund and shipping-fee terms below: an eligible request receives the full purchase-price refund with no cancellation or restocking deductions, and remaining mailings are cancelled.

SHIPPING POLICY

We are a “snail mail” experience and mail via the US Postal Service. For new members, we mail twice monthly on the 1st and 15th. They advise it typically takes 7-10 days from the mailing date for delivery of the first letter. After the first letter, they will arrive roughly every 15-16 days. 

CARRIERS

We primarily mail via the US Postal Service, but may also utilize carriers such as UPS, FedEx, and DHL. We reserve the right to select the carrier that best fits our shipping needs at the time of fulfillment.

SHIPPING ADDRESS REQUIREMENTS

  • Please ensure your shipping information is complete and accurate, including correct abbreviations.

  • We are not responsible for packages delayed or lost due to incorrect or incomplete shipping information.

  • Providing your email address is encouraged in case we need to contact you regarding your order.

UNDELIVERABLE PACKAGES

If a package is returned to us as non-deliverable, we will issue a store credit in the form of an E-Gift Card for the net price of your item(s), minus the original shipping charge.

SHIPPING FEES

  • Shipping fees are non-refundable.

  • If you refuse a shipment, you will be responsible for the original shipping charge plus the cost of returning the package to us. These amounts will be deducted from any credit issued.

DELIVERED BUT NOT RECEIVED

If your tracking information shows “Delivered” but you have not received your package:

  • You must contact the delivery carrier directly to resolve the issue.

  • We do not accept responsibility or issue refunds for packages the carrier confirms as delivered.

CONTACT

If you have questions or concerns regarding your shipment, please email hello@deadletterstudio.com.