Frequently Asked Questions
Our story letter series are physical stories of mystery, romance and historical fiction told through the mail: 24 mailings over 12 months. Each mailing includes a four-page letter, with story artifacts accompanying the correspondence. Each complete series includes more than 75 story artifacts across the experience including items like illustrations, original art works, replica documents, photographs and printed memorabilia.
The current series are each a one-time purchase for the complete story, with no recurring charge. The price is shown on each product page. Postage is included.
For new members, mailings are dispatched once a week for your first mailing. After the first mailing, letters arrive approximately every 15–16 days. Arrival dates can vary; this is not a guaranteed delivery date. See our Shipping policy for delivery information.
Choose your story, enter the recipient’s name and shipping address, and use your own billing information and email at checkout. Tell the recipient to watch their mailbox for the letters so they do not mistake them for unexpected mail.
For all of our story letter series, we offer a 100% satisfaction guarantee. If you are not satisfied, request a refund within 30 days of receiving your first mailing, no questions asked. We will refund the full purchase price, with no cancellation or restocking deductions, and cancel the remaining mailings.
Email hello@deadletterstudio.com or use our contact form to request your refund.
See the Refund policy for full details.
Email hello@deadletterstudio.com or use the contact form for help with a story, delivery question or address-change request. Please allow 1–3 business days for a response.
Explore The Raven Letters, The Titanic Letters, The Asylum Letters and The Salem Letters. Each has its own story and physical correspondence. See each product page for its contents and current offer.