Frequently Asked Questions
Our current Titanic, Asylum and Salem series are physical stories told through the mail: 24 mailings over 12 months. Each mailing includes a four-page letter, with story artifacts accompanying the correspondence. Each complete series includes more than 75 artifacts across the experience.
The current Titanic, Asylum and Salem series are each a one-time purchase for the complete story, with no recurring charge. The current price is shown on each product page. Postage is included for these three series.
For new members of the Titanic, Asylum and Salem series, mailings are dispatched on the 1st and 15th. After the first mailing, letters arrive approximately every 15–16 days. Arrival dates can vary; this is not a guaranteed delivery date. See our Shipping policy for delivery information.
Choose your story, enter the recipient’s name and shipping address, and use your own billing information and email at checkout. Tell the recipient to watch their mailbox for the letters so they do not mistake them for unexpected mail.
For The Titanic Letters, The Asylum Letters and The Salem Letters, including sale-price purchases, we offer a 100% satisfaction guarantee. If you are not satisfied, request a refund within 30 days of receiving your first mailing, no questions asked. We will refund the full purchase price, with no cancellation or restocking deductions, and cancel the remaining mailings.
Email hello@deadletterstudio.com or use our contact form to request your refund.
See the Refund policy for full details.
Email hello@deadletterstudio.com or use the contact form for help with a story, delivery question or address-change request. Please allow 1–3 business days for a response.
Explore The Titanic Letters, The Asylum Letters and The Salem Letters. Each has its own story and physical correspondence. See each product page for its contents and current offer.